2014

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Policy

Penwick Design,the place in West Chester to find that perfect gift, has been in business over 20 years and under new ownership since 2006. Our on-line store began in 2010 and continues to grow.

STORE POLICY

Please send all e-mails regarding on-line purchases to info@penwickdesign.com or call (610)431-2739

WHERE DO WE SHIP
At this time, we can only take orders on this site from within the United States although we would be more than happy to ship internationally if you send us an email first. Please send an e-mail to us with “INTERNATIONAL ORDER” in the subject line.

ITEM AVAILABILITY
Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you’ve ordered, we will notify you via e-mail. We may still be able to send the item to you at a later date. Any changes will be reflected in your order total.

RETURNS
We want you to be 100% happy with your purchase and if you find that this is not the case, please send an e-mail to us with “RETURNS” in the subject line. We will be happy to either suggest a replacement or advise on returns procedures.

PRIVACY
We take your privacy very seriously and will not share any information about you with another party. This strict policy will NEVER change.

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